Help Center
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Delivery
You can view all our shipping methods on our Delivery Information page.
To track your order, please visit the order tracking page. There, you will need to enter your order number and email address to view the status of your order.
Please refer to our Delivery Information page for details on delivery times and associated costs for our various shipping options.
If you're not home and your order is too large for the letterbox or needs a signature, the courier will leave a calling card.
This card provides information on the whereabouts of your package and instructions on how to retrieve it.
Due to an exceptionally high demand and our commitment to keeping our staff safe while handling your orders, we are experiencing some delays. Our warehouse team is diligently working to dispatch your beauty essentials promptly, but please anticipate a delay of 48 hours for standard delivery orders. Our express delivery service continues to operate as usual.
Returns and Refunds
For detailed information, please visit our returns policy page.
Should you need further assistance or if your question remains unanswered, our Customer Service team is ready to assist. Please reach out to them via your account.
We aim for every customer to be satisfied with their purchase. However, if you find yourself unhappy with your order, you have the option to return it. For your convenience, we offer a self-service return process for quick and straightforward returns.
Initiate your return by following the instructions outlined in our returns policy, available by clicking HERE.
Upon receipt of the returned item, we will process a refund for the goods and notify you by email. Please allow 3-5 business days from when we receive the return for the refund to be completed.
The refund is expected to be credited to your account within 5 business days, and we will inform you via email once it has been initiated.
Should your refund not arrive within 10 working days after our email notification, please reach out to our Customer Service team via your account for assistance.
COVID-19
In light of extraordinary demand and our commitment to maintaining the safety of our staff while fulfilling your orders, there are some delays. Our warehouse staff is putting in extra effort to dispatch your beauty essentials swiftly, yet kindly anticipate a 48-hour delay for standard delivery orders. Please note, our express delivery service continues to operate normally.
In light of COVID-19, our delivery partners are implementing precautionary steps to safeguard the health of their drivers and our customers.
Rest assured, our carriers are adhering to government advice and guidelines, prioritizing the safety of everyone involved.
Currently, our delivery services remain unaffected, but we advise customers to opt for home delivery.
Going forward, our carriers will implement a contactless delivery process, eliminating the need for signatures on delivered parcels.
For detailed guidelines and precautions taken by our carriers, please visit the carrier's website. Confirmation emails will be sent upon dispatch to provide delivery details.
We hope you understand that these measures are in place for your protection and to ensure our operations can proceed smoothly.
To protect and monitor the well-being of our team members in our fulfillment centers, we're adopting unparalleled safety standards. This includes conducting temperature screenings and enforcing social distancing across all facilities. Moreover, we're equipping our Warrington location with advanced thermal imaging technology, intending to extend this setup worldwide. This cutting-edge solution enables us to non-invasively and discreetly detect any instances of elevated body temperatures, a potential sign of fever. We are not aware of any other company implementing such a proactive health measure.